POLICIES AT GIK ACOUSTICS INDIA
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
OUR SHIPPING POLICY
Our standard build time is 7-10 working days. Then there is a 30-40 days period for loading and shipping by boat from the UK to India, and 10 days for customs clearing and forwarding to the customer.
As we are dependent on shipping agencies, clearing agencies and Indian Customs, final lead time can be considerable. However average lead time is 45 days.
When urgent, orders can be shipped directly after build by air (UPS) to the customer, who then needs to handle (and pay for) clearing/import.
Air shipping is offered as an option for orders up to a certain volume only. As our items are generally bulky, air freight will be prohibitively expensive for larger orders.
Leave a note during check-out if you desire air delivery.
At checkout a contribution towards shipping costs is added depending on order amount.
Due to the ongoing disruption of the International Supply Lines and general import issues as a result of the current pandemic, the current shipping contribution is considerable and varies between Rs. 65K for small orders and Rs. 35K for large orders.
Note that as a result of this, placing small value orders is not very cost-effective, but we are happy to serve you of course.
As International and local shipping cost vary over time, these costs may change.
Contact us for details.
RETURNS AND REFUNDS
If you are not 100% satisfied with your purchase, you may return the items for a full refund (excluding custom products) within 30 days.
We require customers to pay for roundtrip shipping to the UK and import/clearing and re-export costs. Re-export is unfortunately a lengthy procedure in India.
The entire purchase price of the products will be refunded as soon as GIK Acoustics UK receives the panels in good condition.
Customers are free to cancel their order at any time prior to production with no penalty of any kind.
Please contact us, and have your name, order number and the date of the order ready. We’ll take care of it right away.
At GIK Acoustics India we think your private information is just that: private.
Maintaining the trust and confidence of our clients is a priority and we are committed to respecting your privacy rights. We are dedicated to being transparent about what data we collect and how we use it.
GIK Acoustics India is a trade name of Audio Note India, a proprietorship registered in Mumbai, India.
GIK Acoustics India is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. However, we do share information between GIK Acoustics India and GIK Acoustics-Europe solely for the purpose of emailed newsletter content.